Privacy Policy

The information we collect depends on how you interact with our Website and services.

Information You Provide

When you contact us, request information, obtain a quote, begin a reservation, or complete a reservation, you may provide information such as:

• Name
• Email address
• Telephone number
• Arrival and departure dates
• Number of guests
• Number of pets
• Reservation and stay details
• Messages, questions, special requests, or other information you choose to provide

Additional information may be required by third-party booking, payment, guest-verification, or other service providers to complete or manage a reservation.

Information Collected Automatically

When you visit our Website, we and our service providers may automatically collect certain technical and usage information, including:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Referring website or traffic source
• Approximate geographic information derived from technical data
• Date and time of visits
• Website interactions
• Booking-funnel interactions
• Cookies, browser storage, and similar technologies

We use this information to operate and secure the Website, understand how visitors use it, improve the booking experience, troubleshoot technical issues, and measure Website and marketing performance.

Directly From You

We collect information you voluntarily provide when you communicate with us, request information, or provide information during the reservation process.

Automatically Through the Website

Certain technical and usage information may be collected automatically through server logs, analytics technologies, cookies, browser storage, and similar technologies.

Through Booking and Service Providers

When you continue through the reservation, rental-agreement, guest-verification, or payment process, information may be collected or processed by third-party providers involved in completing and managing your reservation.

From Referral Sources

We may receive information indicating how you reached our Website, such as through a search engine, social-media platform, referring website, or marketing link.

For example, links from our social-media profiles or marketing campaigns may contain referral or campaign parameters that help us understand where Website visits originated.

Glampstead Retreat uses third-party booking and reservation technology to provide and manage services such as availability and pricing, quotes, guest information, reservations, rental agreements, payment-related workflows, reservation communications, and booking management.

When you proceed with a reservation, information you provide may be transmitted to and processed by our booking platform and other service providers necessary to complete and manage your reservation.

Although your booking experience may begin on glampsteadretreat.com, certain portions of the secure reservation, rental-agreement, guest-verification, and payment process may be provided or processed by third-party service providers.

These providers maintain their own privacy, security, and data-handling practices. We encourage you to review any applicable privacy notices or terms presented during the reservation and payment process.

Glampstead Retreat's custom Website does not intentionally collect or store complete payment-card numbers.

When you proceed to secure checkout, payment information is handled by third-party booking and payment-processing providers.

These providers may collect payment-card information, billing information, transaction information, and information used for fraud prevention and payment security.

We may receive limited transaction information, such as payment status, transaction amount, and reservation-related payment records, as necessary to administer your reservation, provide guest services, and maintain appropriate business records.

Payment information is processed according to the privacy, security, and data-handling practices of the applicable service providers.

We use Google Analytics 4 (“GA4”) to understand how visitors discover and use our Website and how they progress through the booking experience.

Google Analytics may process information such as:

• Device and browser information
• Approximate geographic information
• Pages viewed
• Referral and traffic-source information
• Website interactions
• Cookies or similar identifiers
• Booking-funnel events

For example, we may measure events associated with checking availability, receiving a quote, beginning the guest-information process, beginning checkout, and reaching a booking-confirmation page.

This information helps us understand how visitors use the Website and whether the booking experience is functioning effectively.

Personal Information and Analytics

Our custom Website analytics are designed to minimize the personal information sent to Google Analytics.

We do not intentionally send guest names, email addresses, telephone numbers, complete payment-card information, or reservation confirmation or booking numbers to Google Analytics through our custom booking-funnel events.

Google processes Analytics information according to its own privacy policies and applicable terms.

Essential and Functional Technologies

These technologies may support Website functionality, security, browser state, reservation functionality, and other features necessary to operate the Website.

Analytics Technologies

We use analytics technologies, including Google Analytics, to understand Website traffic, visitor interactions, referral sources, and booking-funnel performance.

Marketing and Referral Technologies

We may use referral information and campaign parameters to understand how visitors discover Glampstead Retreat, including visits originating from search engines, social-media platforms, or marketing campaigns.

The presence of referral or campaign parameters does not necessarily mean that an advertising tracking technology or advertising pixel is installed on our Website.

If we introduce additional advertising technologies, advertising pixels, remarketing tools, or similar technologies in the future, we may update this Privacy Policy and implement additional notice, consent, or privacy controls where appropriate or required by law.

Your Choices

Most web browsers allow you to block, delete, or restrict cookies and similar technologies. Changing these settings may affect certain Website functionality.

Additional privacy or consent controls may be provided where required by applicable law.

We may use personal information to:

• Provide availability and pricing
• Generate quotes
• Process and manage reservations
• Administer rental agreements
• Facilitate payments
• Communicate with guests
• Provide check-in, check-out, and stay-related information
• Respond to questions and requests
• Provide customer service
• Operate, maintain, and secure the Website
• Detect or prevent fraud, abuse, or security incidents
• Troubleshoot technical problems
• Understand Website usage and performance
• Improve the Website and booking experience
• Understand how visitors discover Glampstead Retreat
• Measure marketing effectiveness
• Maintain accounting, tax, and business records
• Resolve disputes
• Enforce agreements
• Establish, exercise, or defend legal claims
• Comply with applicable laws and legal obligations

We seek to collect and use information that is reasonably relevant to these purposes.

We may use contact information associated with an inquiry or reservation to communicate with you.

Transactional and Stay-Related Communications

These communications may include quote information, reservation confirmations, payment-related notices, rental-agreement information, reservation changes, check-in and check-out instructions, property information, important stay-related notices, responses to guest requests, and post-stay communications related to your reservation.

These communications are part of providing and managing your reservation.

Marketing Communications

We may send promotional or marketing communications where permitted by applicable law.

Where required, marketing communications will provide an appropriate method to unsubscribe or opt out. Opting out of marketing communications does not prevent us from sending transactional or stay-related communications necessary to manage an existing reservation.

We may disclose personal information to third-party service providers and other parties when reasonably necessary to operate our Website and vacation-rental business, provide guest services, process and manage reservations, protect our business and guests, or comply with applicable law.

These providers may include companies that provide:

• Booking and reservation processing
• Payment processing
• Website hosting and cloud infrastructure
• Website security and content delivery
• Website analytics
• Email and guest communications
• Guest verification and fraud prevention, when applicable
• Social-media and marketing services
• Professional services such as legal, accounting, and insurance services

We may also disclose information when reasonably necessary to comply with applicable law or legal process, respond to lawful requests, investigate suspected fraud or security incidents, enforce agreements, protect our legal rights, or protect the safety of our guests or others.

Third-party providers may maintain their own privacy policies and data-processing practices.

Glampstead Retreat does not operate as a data broker, and we do not sell personal information for money as part of our ordinary business operations.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money.

If our data practices change in a way that creates additional disclosure, consent, or opt-out obligations under applicable law, we will update this Privacy Policy and provide any required privacy choices.

Glampstead Retreat maintains a presence on third-party platforms, including social-media services such as Facebook and Instagram.

When you interact with Glampstead Retreat through a third-party platform, that platform may independently collect and process information according to its own privacy policy.

Our Website may receive referral information when you follow a link from a third-party platform. For example, we may use tagged links to distinguish Website traffic originating from a particular social-media platform or marketing campaign.

This information helps us understand how visitors discover Glampstead Retreat and evaluate the effectiveness of our marketing.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, legal, accounting, tax, security, fraud-prevention, dispute-resolution, and recordkeeping purposes.

Retention periods may vary depending on the type of information, the purpose for which it was collected, reservation history, applicable legal or contractual requirements, and the systems and service providers involved.

Some information may be retained for longer periods when required or permitted by law.

We use reasonable administrative, organizational, and technical measures intended to protect information associated with our Website and business operations.

Our Website and reservation process also rely on third-party infrastructure and service providers that maintain their own security measures.

However, no method of transmission over the Internet, electronic storage system, or security measure can guarantee absolute security.

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to request:

• Confirmation of whether we process your personal information
• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• A portable copy of certain personal information
• Information regarding certain uses or disclosures of personal information
• Withdrawal of consent where processing depends on consent
• Opt-out rights where provided by applicable law

These rights may be subject to applicable exceptions and legal requirements.

For example, we may need to retain certain reservation or transaction information for tax, accounting, fraud-prevention, dispute-resolution, or other legal purposes even after receiving a deletion request.

We may need to verify your identity before fulfilling certain privacy requests.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

If applicable law provides a right to appeal our response to a privacy request, you may contact us using the same method and indicate that you are submitting a privacy appeal.

Glampstead Retreat is located in Texas. Texas residents may have privacy rights under the Texas Data Privacy and Security Act (TDPSA) and other applicable Texas laws.

Where applicable, these rights may include rights relating to access, correction, deletion, data portability, certain sales of personal data, targeted advertising, and certain profiling activities.

The availability and scope of these rights depend on applicable law and any exemptions that may apply.

Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law or to waive any exemption available to Glampstead Retreat.

Our Website and reservation services are intended for adults arranging accommodations.

Guests may make reservations that include children as members of their travel party; however, the Website is not designed to solicit personal information directly from children under 13.

We do not knowingly use the Website to collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information directly to us without appropriate authorization, please contact us so we can evaluate the situation and take appropriate action.

Our Website may contain links to websites, booking services, social-media platforms, maps, attractions, or other services operated by third parties.

Third-party websites and services maintain their own privacy and security practices. Glampstead Retreat is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

Our Website may be accessed from outside the United States.

Glampstead Retreat is located in Texas, United States, and our Website and third-party service providers may process information in the United States or other jurisdictions.

Privacy and data-protection laws vary between jurisdictions. Visitors outside the United States may have additional privacy rights under laws applicable to them.

Where required by applicable law, we will respond to valid privacy requests in accordance with those requirements.

If Glampstead Retreat or substantially all of the assets associated with the business are sold, transferred, reorganized, or otherwise involved in a business transaction, information associated with the business may be transferred as part of that transaction where permitted by law.

Any recipient of such information would remain subject to applicable privacy obligations.

We may preserve, use, or disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law or legal process
• Respond to a lawful government request
• Enforce our agreements
• Investigate suspected fraud or illegal activity
• Protect the security of our Website or reservation systems
• Protect the rights, property, or safety of Glampstead Retreat, our guests, service providers, or others
• Establish, exercise, or defend legal claims

We may update this Privacy Policy periodically to reflect changes in our Website, reservation systems, analytics technologies, service providers, business practices, or applicable legal requirements.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

If a change materially affects how we handle personal information, we may provide additional notice where appropriate or required by law.

We encourage visitors to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact: